Refund policy
We want the NoteAway subscription terms to be clear and fair.
14-day refund period
You may request a full refund within 14 days of an initial subscription purchase or renewal charge. Send the request from the email address used for your purchase and include enough information for us or Paddle to identify the transaction.
After 14 days
After the 14-day period, subscription payments are normally non-refundable and we do not provide partial or prorated refunds for unused time. We may make an exception where the service was materially unavailable or where fairness requires it. This policy does not limit refund or cancellation rights that apply under consumer law.
Cancelling a subscription
Cancellation is separate from a refund request. You can cancel through the subscription-management options made available by Paddle or contact us before your next renewal. Cancellation stops future charges, and access ordinarily continues until the end of the paid billing period.
How to request a refund
Email noteaway@send.illumi.co.za with the subject “Refund request”. You may also use the support link in your Paddle receipt. Approved refunds are returned through Paddle to the original payment method. Bank and card processing times may vary.