noteaway

Delete your NoteAway account

You can request account and associated data deletion without reinstalling NoteAway.

Request deletion by email

  1. Email noteaway@send.illumi.co.za with the subject NoteAway account deletion.
  2. Include your NoteAway sign-in email address or username and say that you want your account and associated cloud data deleted. Send from your account email if possible.
  3. We may ask you to confirm account ownership before processing the request. Do not send passwords, recovery codes or private household documents.

We will confirm the next steps and notify you when your request is completed. You can also request deletion of a particular shared household or item while keeping your account.

Delete inside the app

Open Your account & privacy. Export anything you need, remove shared households you own, then choose Close account and complete the account confirmation. Account closure requires removal of your owned shared households first.

What is deleted

Deleting an owned cloud household removes its active cloud content, attachments, invitations, access permissions and handover records. Closing an account removes its sign-in identity, credentials, sessions and associated account records from the active service database. Local households and exported backups remain on your devices until you delete those copies.

What may remain and retention

Deletion from the active NoteAway database and content storage takes place when the in-app deletion or verified support request is completed; there is no additional active-storage retention period for the removed account or household. Independent copies already downloaded by recipients cannot be recalled. Data in another person's household belongs to that household's owner; contact them or support to request removal of information about you.

Limited billing, security, backup or legal records may be retained only as reasonably needed for their purposes or as required by law, as described in our privacy policy. Service-provider recovery backups expire under the provider's retention rules and cannot be treated as active app accounts. Paddle may retain its separate payment and tax records under its own legal obligations.

Subscriptions

Deleting an account does not replace cancellation of a subscription. Cancel through Paddle's subscription-management link or contact us for help before requesting account deletion. This page does not initiate a payment or cancel a subscription automatically.